HCSO Overcomes Challenges Posed by Aging Radio System
The Hernando County Sheriff’s Office recently experienced a radio system failure that is a great example of two things.
First, it underscores the importance of necessary funding to purchase and maintain an effective and dependable modern radio system for all the first responders in the county.
Secondly, it illustrates the dedication and adaptability of the members of your Sheriff’s Office. We, therefore, wanted to share the story with you.
On the morning of March 28, the Sheriff’s Office Information Technology (IT) Section was contacted due to sudden problems with the Hernando County radio system.
A preliminary test from a portable radio revealed that most radio users were unable to transmit on the system. Communications Center staff took immediate steps to establish communication with field units using in-car computers and cell phones in order to continue dispatching and responding to citizen calls for service.
Recognizing the scope of the problem, IT staff used diagnostic software to identify a major failure of specific radio equipment and almost immediately, repair personnel were en route to the site.
Agency commanders were also notified and some gathered in the Sheriff’s Office communications center to assist with troubleshooting procedures and help coordinate with the affected agencies.
Due to the immediate need to have radio communications for all the law enforcement, fire, and medical responders in Hernando County, contingency plans were followed.
After just a few minutes, all public safety radio users were transferred over to a redundant radio system and normal dispatching resumed, with virtually no noticeable lag in service. The core of the equipment failure was located by the vendor and was resolved by approximately 1 p.m.
All public safety communications were transferred back to the primary radio system without causing any down time to Hernando County public safety personnel.
The faulty equipment has since been replaced and back-up parts are being repaired in case they’re needed in the future. Planning continues on securing funding to replace aging equipment, some of which dates to the 1990s.
This incident gives a little insight into some of the behind-the-scenes effort that goes into providing dependable emergency services to the citizens of Hernando County on a regular basis.
